A research manifesto for services science

The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.


服務業增長在過去50年中最先進的工業經濟主導經濟活動，但基本的科學理解現代服務業。在這裡，我們認為為服務科學領域學術筒倉和推進服務創新，更迅速地整合。